Customer Services

Ordering before 6pm for Priority Dispatch - Terms

1.1 Items that are ordered before 6pm for priority dispatch are normally dispatched same day providing the items that you ordered are available and are ready to be dispatched. All orders are delivered by a reputable courier. We will make every effort to deliver within the time stated however we will not be liable for any loss caused to you by late ordering. If the Goods are not delivered within the estimated delivery time which we quote, please contact us by telephone or email and we will try to ensure that you receive your order as quickly as possible.

1.2 Items that are ordered before 6pm, that are not in stock and are not available will not be shipped but will be place on backorder until the item becomes available for dispatch.

1.3 Mobile Den will make contact by the email address that you provided when placing the order to advice you that the item that you ordered is currently out of stock and your order will not Qualify for priority dispatched.

Note - No refunds of the delivery charge are made for late deliveries.

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Ordering from Mobile Den - Terms

2.1. Any contract for the supply of Goods or Services from this Website is between you and Mobile Den. You agree to take particular care when providing us with your details and warrant that these details are accurate and complete at the time of ordering. You also warrant that the credit or debit card details that you provide is your own credit or debit card and that you have sufficient funds to make the payment. `

2.2. Goods and Services purchased from this Website are intended for your use only and you warrant that any Goods purchased by you are not for resale and that you are acting as principal only and not as agent for another party when receiving the Services.

2.3. Please note that some of our Goods may be suitable for certain age ranges only. You should check that the product you are ordering is suitable for the intended recipient.

2.4. When ordering from this Website you may be required to provide a username and password. You must ensure that you keep these details secure and do not provide this information to a third party.

2.5. We will take all reasonable care, in so far as it is in our power to do so, to keep the details of your order and payment secure, but in the absence of negligence on our part we cannot be held liable for any loss you may suffer if a third party procures unauthorised access to any data you provide when accessing or ordering from the Website. Any order that you place with us is subject to product availability and acceptance by us. When you place your order online we will send you an email to confirm that we have received it. This email confirmation will be produced automatically so that you have confirmation of your order details. The fact that you receive an automatic confirmation does not necessarily mean that we will be able to meet your order. Once we have sent the confirmation email we will then check availability and contact you with a further email. If the Goods are available and the details of the order are correct,

1.1. this email will be deemed an acceptance and will specify delivery details and confirm the price of the Goods purchased. If the Goods are not available we will also let you know by email.

1.2. All prices listed on the Website are correct at the time of publication however we reserve the right to alter these in the future. We also reserve the right to alter the Goods or Services available for sale on the Website and to discontinue any product line or service.

1.3. The contract for the Goods or Services will be accepted at the time of despatch of your order. We will confirm this to you in writing. You must inform us immediately if any details are incorrect. If your order has not been accepted you will be notified of this in writing together with the reasons.

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Delivery and Dispatch - Terms

3.1. Delivery periods quoted at the time of ordering are approximate only and may vary. Goods will be delivered to the address nominated by you at the time of ordering.

3.2. Time is not of the essence for the delivery of any Goods or Services supplied under this Agreement.

3.3. All orders are delivered by a reputable courier. We will make every effort to deliver within the time stated however we will not be liable for any loss caused to you by late ordering. If the Goods are not delivered within the estimated delivery time which we quote, please contact us by telephone or email and we will try to ensure that you receive your order as quickly as possible.

3.4. No refunds of the delivery charge are made for late deliveries.

3.5. Incomplete orders must be notified to us as soon as possible following delivery and within 3 days of delivery. We will either arrange for the missing items to be delivered to you at no extra cost or refund you the original cost of the missing items.

3.6. All risk in the Goods shall pass to you upon delivery.

3.7. If you fail to accept delivery of the Goods at the time they are ready for delivery, or we are unable to deliver the Goods at the nominated time due to your failure to provide appropriate instructions, documentation, licences, consents or authorisations, then the Goods shall be deemed to have been delivered to you and all risk and responsibility in relation to such Goods shall pass to you. Any storage, insurance and other costs which we incur as a result of the inability to deliver the Goods shall be your responsibility and you shall indemnify us in full for such cost.

3.8. You must ensure that at the time of delivery of the Goods adequate arrangements, including labour and access where necessary, are in place for the safe delivery of the Goods. We cannot be held liable for any damage, cost or expense incurred to the Goods or premises where this arises as a result of a failure to provide adequate access or arrangements for delivery.

3.9. Where delivery is outside the UK, you may be liable to pay additional tax or duty once the Goods reach your country. This may vary from country to country. Please contact your local customs office for more information.

3.10. Please note that Goods may be subject to inspection by your local customs office where delivery is outside the UK.

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Payment Options - Terms

At Mobile Den we offer our customers more Choice and Control over how they pay for their items. Customers can choose from arrange of different payment options available such as PayPal and Sagepay

What is PayPal? PayPal
With PayPal, you'll check out lightning-fast and easily without sharing your financial info with the merchant. Link your bank account, credit card, and debit card to your PayPal wallet, then pay however you choose. Every day, in 190 regions, and in 24 currencies, millions of people (84 million active PayPal accounts and counting) can pay and get paid faster and safer with PayPal.
What is Sagepay?

Security and service is at the heart of Sage pay’s business so customers receive fast, secure and reliable payments. We accept credit card payments through saypay for the following reasons

- Quick and secure movement of your money,
- The highest level of card data security ,
- 24/7 payment system monitoring,
- Essential fraud prevention tools
- Full trained UK-based experts available 24/7
- Comprehensive online support

Prices and Payment

2.1. All prices listed on the Website are correct at the time of publication however we reserve the right to alter these in the future. Prices are inclusive of the relevant sales tax but exclusive of delivery charges which will be added to your order.

2.2. The total price for Goods or Services ordered, including delivery charges, will be displayed on the Website when you place your order. Full payment must be made before Goods are despatched or Services provided.

2.3. You must pay for your order before it is delivered and you can do so by debit or credit card. To ensure that shopping online is secure, your debit/credit card details will be encrypted to prevent the possibility of someone being able to read them as they are sent over the internet. Your credit card company may also do security checks to confirm it is you making the order.

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Cancellation and Returns - Terms

6.1.1 You must notify us immediately if you decide to cancel your order preferably by email at Mobile Den and quote your order number.

6.1.2 Goods: The time limit for notification of cancellation is 14 calendar days following receipt by you of the Goods. We cannot guarantee that we will be able to stop your order once we receive notice of cancellation as the Goods may already have been despatched. In these cases the Goods will need to be returned to us.

6.1.3 Services: The time limit for notification of cancellation is 14 calendar days from the day you ordered and paid for the Services unless you have requested us to commence the Services before the expiry of this period in which case the cancellation period expires when we begin providing the Services to you.

6.1.4 Once we have heard from you that you wish to cancel your order within the stipulated time period we will refund or re-credit your debit or credit card with the full amount within 14 days which includes the initial delivery charge (where applicable) which you paid for the delivery of the Goods or the Services, as applicable.

6.1.5 You must ensure that the Goods are returned to us at our address given above at your cost immediately by courier in good condition and unused.

6.1.6 If you cancel a contract on this basis and you do not return the Goods to us, we may recover the Goods and charge you for the costs we incur in doing so. Similarly, if you return the Goods at our expense, we may recover that expense from you.

6.1.7 A full statement of your legal rights under the Distance Selling Regulations may be obtained in the UK from your local Citizen’s Advice Bureau or Trading Standards Office.

6.2 Returns where Goods are faulty:

6.2.1 Please email returns@mobileden.co.uk to inform us of your wish to return Goods quoting your order number. You must ensure that the Goods are returned to us at your cost immediately by courier in good condition and unused.

6.2.2 The cost of collecting or returning the Goods to us must be paid by you unless we agree that the Goods are faulty or damaged upon receipt by you. All refunds or re-credits will be undertaken within 14 days of notification of return.

6.2.3 We try to select and package the Goods as well as possible to ensure they arrive in good condition. However, if the Goods arrive damaged or not what you ordered, we will replace it free of charge or provide a full refund as appropriate, if you return the Goods to us within 30 days of receipt.

6.3 We recommend that all returned or cancelled Goods are returned using a reputable courier such as Parcel Force, DHL, Royal Mail, UPS.

6.4 Unless the Goods are faulty or damaged, we are unable to accept cancellations or returns on personalised/made to order or perishable Goods.

Security - Shop With Confidence

Here at Mobile Den we take the security of our customer’s information very seriously and this why we use the leading SSL certificate providers on the internet “COMODO” to secure our website. We know one of the biggest worries for internet shopper’s today is security, i.e. “is it safe to use my details on this website” this is the question shoppers ask themselves over and over again.

The Mobile Den website is safe and secure to use. Shop with Confidence on our website knowing you are fully protected.

Why we choose Comodo SSL?

- Comodo is the Higher Certificate Authority that is dedicated to keeping websites safe and secure. Comodo
- Comodo SSL is 2048-bit ready.
- Comodo SSL customers do not need to worry about vulnerable 1024-bit certificates and can rely on Comodo SSL certificates to keep their website secure for years to come.

We are also members of IMRG

IMRG ISIS accreditation: the long-established and widely-recognised ISIS trust mark, now displayed on many hundreds of retailer websites, provides consumers with confidence that this site is secure, safe and legal.

IDIS accreditation: sitting alongside ISIS, the Internet Delivery Is Safe (IDIS) trust mark allows you to assess the quality of our delivery service against the IDIS good practice indicators. Delivery is integral to consumer confidence in our website and IDIS accreditation greatly improves confidence.

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Website Terms of Use

The following terms and conditions apply to your use of our website. By entering, accessing or using our website in any way you agree to be bound by these terms and conditions (“Terms and Conditions”).

1. Definitions

“you”, “your” and “yours” are references to you the person accessing this website;

“we”, “us” and “our” are references to Mobile Den.

2. Our Website

2.1 The information, content and material available on the website may vary from time to time without notice to you. This is in order to ensure that the website is as up to date as possible.

2.2 We aim to have the site available at all times, however, you will appreciate that we cannot guarantee this or that it will be error free and we cannot accept liability for any issues that this may cause. We aim to keep the website as up to date as possible; all product descriptions displayed on the website are correct at the time the information is entered however the information appearing at the time may not always reflect the position exactly at the time you place your order.

2.3 You must not interfere with the working of our website nor must you circumvent security on the site, tamper with, or hack into, or otherwise attempt to disrupt our computer system, server, website, router or any other internet connected device or service. You must not use the website to gain unauthorised access to any other computer system or website.

2.4 Our website is intended for your personal use only (which must be reasonable and not offensive, abusive or in breach of any law or order). It is not for commercial use and you are not permitted to access, use or copy any material or information on this website for any commercial or unlawful purpose.

3. Your Information

3.1 Where we have requested information from you to provide goods or services, you agree to provide us with accurate and complete information.

3.2 You authorise us to use, store or otherwise process your personal information in order to provide the goods or services to you and for marketing and credit control purposes (the “Purpose”). The Purpose may include the disclosure of your personal information to selected third parties from time to time where we believe that the goods or services offered by such third parties may be of interest to you or where this is required by law or in order to provide the goods or service to you.

3.3 You are entitled to request a copy of the personal information we hold on you. Please contact us if you wish to request this information.

4. Intellectual Property Rights

Ownership in, and all rights created in relation to the contents of this website and any trade marks or marks used on the site vest in us absolutely unless otherwise indicated. You must not modify, copy, reproduce, upload, post, transmit or distribute by any means or in any manner whatsoever, any material or information or download from our website except where expressly invited to do so or indicated on our website.

5. Linked Sites

There are a number of links on our website to third party websites which we believe may be of interest to you. We do not represent the quality of the goods or services provided by such third parties nor do we have any control over the content or availability of such sites. We cannot accept any responsibility for the content of third party websites or the services or goods that they may provide to you.

6. Complaints

We take complaints very seriously and aim to respond to your complaints within 5 business days. All complaints should be addressed to info@mobileden.co.uk

7. Limitation of Liability

7.1 Great care has been taken to ensure that the information available on this website is correct and error free. We apologise for any errors or omissions that may have occurred. We cannot warrant that use of the website will be error free or fit for purpose, timely, that defects will be corrected, or that the site or the server that makes it available are free of viruses or bugs or represents the full functionality, accuracy, reliability of the website and we do not make any warranty whatsoever, whether express or implied, relating to fitness for purpose, or accuracy. This does not affect your statutory rights as a consumer.

7.2 We do not accept any liability for any delays, failures, errors or omissions or loss of transmitted information, viruses or other contamination or destructive properties transmitted to you or your computer system via our website.

7.3 We have taken all reasonable steps to prevent internet fraud and ensure any data collected from you is stored as securely and safely as possible. However, we cannot be held liable in the extremely unlikely event of a breach in our secure computer servers or those of third parties.

8. General

8.1 We may alter or vary the Terms and Conditions at any time.

8.2 These Terms and Conditions and our agreement shall be governed by and construed in accordance with the laws of England and Wales. The parties hereto submit to the exclusive jurisdiction of the courts of England and Wales.

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Privacy Policy

This policy explains how we, Mobile Den, use your personal information which you provide to us when using our website.

What information we collect about you?

We collect personal information from you when you order goods or services from us or use our website. We also collect information when you complete any customer survey. Website usage information may also be collected using cookies.

Cookies

Cookies are small text files that are placed on your computer by websites that you visit. They are widely used in order to make websites work, or work more efficiently, as well as to provide information to the owners of the site.

Most web browsers allow some control of most cookies through the browser settings. To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, visit www.allaboutcookies.org.

To opt out of being tracked by Google Analytics across all websites visit http://tools.google.com/dlpage/gaoptout.

How will we use the information we collect from you?

Information that we collect from you is used to process your order and to manage your account. We may also use your information to email you about other products or services that we think may be of interest to you.

In processing your order we may send your information to credit reference and fraud prevention agencies.

Access to your information

You have a right to request a copy of the information we hold on you at any time. Please email us if you would like to receive a copy of this information – admin@mobileden.co.uk There will be a small charge for processing this request.

Other Websites

Our website may have links to other websites. This privacy policy only applies to this website. You should therefore read the privacy policies of the other websites when you are using those sites.

McKenna Hughes Ltd - Invoice 236 - Date 27/03/2012

Waste Electrical and Electronic Directive

The Waste Electrical and Electronic Equipment Directive (WEEE Directive) is the European Community directive 2002/96/EC on waste electrical and electronic equipment (WEEE) which, together with the RoHS Directive 2002/95/EC, became European Law in February 2003. The WEEE Directive set collection, recycling and recovery targets for all types of electrical goods, with a minimum rate of 4 kilograms per head of population per annum recovered for recycling by 2009. The Rohs Directive set restrictions upon European manufacturers as to the material content of new electronic equipment placed on the market.

The symbol adopted by the European Council to represent waste electrical and electronic equipment comprised a crossed out wheelie bin with or without a single black line underneath the symbol. The black line indicates that goods have been placed on the market after 2005, when the Directive came into force.Goods without the black line were manufactured between 2002 and 2005. In such instances, these are treated as "historic weee" and falls outside re-imbursement via producer compliance schemes.

Saves the WEEE from Ending Outside – With the start of ( WEEE) law in UK, it spares many equipment from landing outsidel. The waste electronic items can be disposed of competently like this.

Raise the Use of Recycled Items – This will likely also enhance the usage of recycled equipment which may perhaps be produced from the WEEE items. This would decrease the manufacturing of new items and less use of fossil fuels and other non-renewable energy resources.

Mobile Den is obliged unber these laws to offer free recycling to all of it's customers for ( WEEE Directive) for Electrical, Electronic goods bought from us.

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